I'm a BBB member and have been for a long time. I ...

I'm a BBB member and have been for a long time. I faithfully pay my dues.
I need help with one of their products. I have spoken with 2 people. Both have not followed up or resolved my concern. No response to my follow emails asking for help. They've left me completely hanging. I have called their office. NO one is available to speak with, ever! I still have a problem with one of their products and NO RESOLUTION! Super disappointed and very frustrated.