We brought my elderly father here back in April an...

We brought my elderly father here back in April and without going into detail had a HORRIBLE experience in the observation rooms where he was kept for 4 days. We swore we would never go back. Fast forward to a couple of days ago, we had another medical emergency with my father and had no choice but to take him back (it's the closest hospital to him). We were extremely hesitant. But this time it was different. This is in large part due to one of your nurses in observation, Michael. I know how difficult an 86 year old man who doesn't want to be in the hospital can be, yet Michael handled my father so perfectly. He took the time to explain things to us, and my father took to him immediately. When he was finally discharged, Michael took the time to make sure we understood everything and handled all with grace and a smile. While the first time we were there, he was discharged with absolutely NO help from the nursing staff to get him into a wheelchair (which they were hesitant to give us) and help us get him out of bed and wheel him outside, Michael made SURE we had assistance and even had someone wheel him to the pharmacy before we left. I cannot express enough what an asset this man is to your hospital. Thank you, Michael, for reinstating our confidence in the healthcare system.