I wish I could give them zero stars. I ordered a ...

I wish I could give them zero stars. I ordered a gift basket online through Heather's Way in Jonesboro. I had no idea that I was ordering through a different company. The gift basket was supposed to be delivered yesterday. I received a confirmation this morning that the order was cancelled. I checked with my bank, and no refund was issued. I contacted Heather's Way, and they told me to handle it on my own. I contacted the name of the company that the transaction went through - "The Flower Network" and spoke with an operator who was extremely rude. She cold transferred me in the middle of me talking. I had to re-explain the situation to the next person. She was also rude and uncaring. This was a gift basket for a client, and I am extremely displeased that it wasn't delivered. I am most upset that neither Heather's Way nor The Flower Network seemed to care that they ruined a special occasion for a client. I would NEVER recommend using either of these companies.