Ron Drennan

Review of Gwinnett Place Honda

I was impressed with the courtesy and service my t...

I was impressed with the courtesy and service my this dealership--until I actually went there and tried to take them up on it.

I called to see the price if any on a replacement visor that started hanging in my 2007 Civic. There was a service bulletin out on this by Honda (08-023) noting the dedect. When I called, they asked for the VIN which I provided. I was told that it was covered, and asked to make an appointment, which I did.

When I arrived at my appointment I was told that it was NOT under warranty, and they refused to honor what I was told on the phone to get me there. I was sent to the parts department to buy one, then they would install. Internet price upper $40's, Gwinnett Place Honda in the $80's (for a part they told me was on warranty the day before).

Follow-up - The service manager saw my review, reached out to me,and offered to complete the repair at no cost. It was done, well and on time.

In retrospect, any business that relies on humans has the potential for service breakdowns, The true measure is HOW the business responds. Kam, the service manager responded proactively to resolve the problem and reinforce a policy of honesty, for his staff and this customer alike. It is appreciated, and noted in the revised review.