lauren white

Review of Vista Health

My partner booked an MRI - two hours before (just ...

My partner booked an MRI - two hours before (just as we were about to leave as we are not local) he received a text to say the appointment was cancelled. They said they required a referral letter, on their website it clearly states 'MRI's without a referral'. However he also had a referral letter and sent this over straightaway but they said it wasn't enough for them to carry out the MRI. My partner has now missed his appointment with the NHS as we thought this was going ahead today. It seems a bit of shambles to text a customer two hours before their appointment to cancel. My partner booked through Vista Health as we thought they were a reputable company and wanted to be seen ASAP to put his mind at rest.