The ranch is amazing, but we had a terrible experi...

The ranch is amazing, but we had a terrible experience with reservations this year. They accepted our full payment and proceeded to cancel our reservation in error without any notice whatsoever. They claimed to have transferred the reservation to 2021, but did not send any notification of such a change. In the end they moved our party to a similar cabin, albeit different than the original reservation, but only because we were strong with our paper trail of communication. We're in unprecedented times this year, but their lack of communication was very disappointing.