UPDATE: So today I called and spoke to "TATUM" to...

UPDATE: So today I called and spoke to "TATUM" to find out why it the invalid debt was still showing on my credit report, when my original call months ago I confirmed that once the debt was satisfied that it would be REMOVED from my credit report. She explained that the debt was just paid on the 24 of May 2019, not knowing that I sent in the explanation of benefits showing that it was paid back in Oct 2016. Why lie????? and I then requested a letter stating that the debt was satisfied . Overall this was the worst experience I've ever had dealing with a company who screwed from the beginning! I hope you all get investigated and put out of business!

Working with them has been an absolute nightmare. Besides the laborious mumbo jumbo collector script about an attempt to collect the debt, they ask for more information about me every freakin time I call, but never seem to have an update on my case. This erroneous record has negatively impacted my life and caused me to overpay for insurance, auto loans since it was been on my credit report. My biggest issue is their process to review my explanation of benefits directly from insurance company indicating I did in fact owe them NOTHING!