Vanessa Ellis

Review of Tennova

I just went to the er for chest pain and shortness...

I just went to the er for chest pain and shortness of breath and I had a very bad experience while I was there. The staff was very rude and unsympathetic. I feel like I was not treated like I should have been esp being in the er with chest pain. First I was told I had an acute heartattack by the staff doctor but was left unattended in the room for a long period of time. When she came back I wanted to ask her questions but she tild me she had other patients to see. I told her to just go on then and I felt like I was not important. I had to go to the bathroom and I hit the nurse button 3 times and told them I needed to go. After a period of time, I took it upon myself to scoot all the way down the bed to get myself out of the bed that had rails up that I couldn't get out of, just so I can walk outside the er room to get help. Finally I found someone to unhook me and showed me the restroom.
After a long while, I was told that I was going to get a stressed test and a CT scan but they were going to put me in another room in the er for now. After I got into the other room, I was measuered for the CT scan but nothing else happened after that. I never had my CT scan and I never had my stress test like I was told. By early in the morning I needed to go to the rest room. The nurse told me to go and when I got back she would hook me back up to the heart machines. When I got back I sat on the side of the bed for 25 mins with no help to get hooked back up even after I repeatedly hitting the nurses bottom on the bed. The heart machine kept repeatedly beeping loudly and after 25 mins of that, I was starting to get a headache. I started to feel very naglected and I started to really cry by that point. Having chest pains and shortness of breath with being told I could be having a heartattack, made me worry about myself extemly bad and I started to panic. What if I was in a cardiac arrest and no one to come to my aid for 25 mins? I would have been dead. Finally a person came to my room to take a survey of all things and ironically ask how my visit is going and seen that I was histarical. He asked me what was wrong and I told him. He was very apologetic and told me the bed botton for the nurse didn't work for that room and he litterly had to dig the nurse button out from under a ton of wires to give it to me if I needed help. He told me that that was not how his staff was suppose to treat the patients by not getting that nurse button to me while I was in the room. To make the long story short, I did not feel safe there. I was told 500 different things by to many people and no one ever fell through on what was told to me. I never got to talk to a cardiologist nor my blood doctor that I was told I would speak too. I never got my CT scan or my stress test. No one still could not tell me what was really wrong with me and I was discharged without knowing anything. I went home in distress with still chest discomfort. I did not want to go back bc of fear of the same outcome experience. If I need to go back to er, I will be driving to Nashville unfortunately and hope that I make it.