I had the room from hell! My bed was hard like a s...

I had the room from hell! My bed was hard like a slab of concrete. The shower/tub was stopped up. There were cob webs hanging from the light fixture in the bathroom. The heat was broken. My room was not serviced the first day...whew <br/>The staff attempted to rectify the situation by moving me to another room...it was slightly better. Nonetheless, I didn't expected to have this experience after paying over a thousand dollars for my room. <br/>If you have the opportunity to stay somewhere else in Times Square....please do....stay anywhere but this hotel.