Not a very great experience. Rooms are very basic ...

Not a very great experience. Rooms are very basic looks like a budget hotel. Electric sockets and switches were almost broken. Rooms desperately needs lots of improvement. Old torn carpets in gallery on my (19th) floor. Reception staff were very flat without any smile or welcoming feel. I only booked as it's very near to times square so for location point of view it's good otherwise everything else is like very basic.