undefeated champion

Review of sheraton broadway plantation

Horrible Experience. Long check in even after payi...

Horrible Experience. Long check in even after paying before arrival. The rooms were in need of updating. We checked in the day before Thanksgiving. Thanksgiving morning I woke up to an alert on my phone telling me my bank account had a new withdraw of almost $800. The withdraw was made by Sheraton. Contacted the front desk who said their system did it but they would be reimbursing it back to me. We stayed 3 nights and the money still wasn't given back. They said I'm not the only one it had happened to. In addition they didn't satisfy me in any way with a resolution.