Roland Lamarche

Review of Allied Fire & Security

I purchased a safe from this Company. I paid full ...

I purchased a safe from this Company. I paid full price and paid delivery fees. I was told that someone would call that day and arrange delivery. Their customer service is terrible. After 4 days and no calls, I called and talked with Dominic, my salesman. (He lost my paperwork) It turns out that Allied hires out delivery, to a 3rd party. Dominic told me that someone would call that day to facilitate delivery. No surprise! (No call) The following day I got a call to finally arrange delivery. The movers were timely, but forgot to wipe their feet. They left my new safe locked and I had to call and get the basic open code. My safe apparently was a floor model at allied and came with no paperwork or warranty. Again I called Dominic and he assured me that he would e-mail me the reset codes that day. Customer service indeed! They arrived today, 3 days later. Since I am in Customer Service and have won awards, I can honestly say that if you can make your purchase anywhere else, save some agony, and shop elsewhere.
Roland Lamarche