Hema Mangatoo

Review of The Landmark Resort

Horrible. This place was awful and unclean. From t...

Horrible. This place was awful and unclean. From the moment we walked in there was leftover food, sand in the carpets, and the bathroom smelled. The ceiling had black marks. I called the front desk. We checked in late and I was nice asked that they take care of it in the morning. They never did. The hallways and elevators were old and dirty. The bathrooms by the pool looked like it haven t been cleaned in days. The pictures online is very deceiving. Items were taken out of our room and it really appeared like someone pooped in there. I never said anything to them because I didn t want to make a big deal and we were on vacation. We upgraded to a better room. It really Want worth paying the extra cash for the new room. We were still disappointed but it wasn t as bad as the first room. My daughter accidentally spilled a little bit of Pepsi over the balcony. The security guard then came and literally banged on my door. He demanded to see my daughter which I didn t let him. He voice was raised and he threatened to evict me and my children.... over spilled PEPSI. I went down to the general manager and was extremely upset. Instead of them taking care of the situation and helping me to feel better. I was asked to leave the office because I raised my voice. This place is a joke! Don t go ... just don t!!! It doesn t deserve that one star. Additionally the parking lot smells like urine and is is dark. This place needs to be updated. No social distancing enforcement anywhere at all and Guest are not required to wear mask. I called the front desk to ask for disinfectant spray but they didn t have it. There were some really nice workers at the hotel. The bartenders, some cleaners, and some folks at the front desk were nice. Management is definitely horrific. The view here is nice but don t be fooled!