Annie Heng

Review of Shangri La Georgetown,Penang

My friend and I have a great time during our stay....

My friend and I have a great time during our stay. We also impressed with Katherine's service during our check in process. Although then there is a delay in the check in and we are told to come back later. But after 2 hrs, our room is still not ready! And another male staff, I hope that I get his name correctly, Max (a fair young man wearing specs), he tried his ultimate best to get our room ready at the shortest time, knowing that we are tired. We too are impressed with his service. Please help us to convey our appreciation to them and keep up the good work!