Michael (KL) Ng

Review of Shangri La Georgetown,Penang

The staff at the front desk and restaurants were e...

The staff at the front desk and restaurants were excellent. The only feedback I wanted to provide is the toilet doesn't flush well in this particular room I stayed. I have stayed at this hotel whenever I visit Penang and some of the rooms have similar problems. It may be due to the lack of build quality, consistency and possibly maintenance of the water system in the hotel. The mobile App for checking-in and out is not working since Sep 2019. I have told the front desk about this problem during my 2 recent stays and they suggested a fix by re-installing the App but the problem persisted.