The lack of Customer Service skills with this comp...

The lack of Customer Service skills with this company is unreal. We have waited 5 weeks to have internet, my husband and I both work from home and need internet... that actually works. Today is our first day having service and it's already down. The tech support sounds completely uneducated in rebooting and solving problems. The "it will be fixed tomorrow" needs to end. Our jobs depend on internet... welcome to 2019 DC... we aren't the only ones that rely on internet for our livelyhood. This company is quite pathetic so far. Very disappointed.