Nick Alexander has to be THE WORST bmw branch on t...

Nick Alexander has to be THE WORST bmw branch on the planet. Eddie HAS to be THE WORST "service advisor" on EARTH! This guy/company had my vehicle for THREE MONTHS last September-December for a "suspension" issue that then turned in to 2 subsequent estimates which included coolant work, batteries, you name it. Poor Geico ate it all to the tune of 11k. I've had multiple issues with Nick Alexander and Eddie in service since that time but nope, this last incident CLEARLY demonstrates their complete lack of professionalism, customer retention, customer service, intelligence, etc. Mind you the entire coolant system was replaced less then a year ago. Then the radiator fluid starts leaking like crazy, check engine lights and all that. So I take it in and tell him the coolant system has an issue and it appears to be leaking out of the radiator. I remind Eddie the "service advisor" who's had this same vehicle in his hands no less then 4 times over the last year. (It's a 2016 740iM, 92k + tax/lic =101k, why is this car in the shop 4 times in a year and the techs at Nicky can't get it right) so I tell Eddie the issue and he looks me in the face and swears up and down that they NEVER did coolant work on this vehicle!!! looks all over his computer in god knows what files, calls the warranty company who tells him "yes Eddie, you asked us for this in November" then he hangs up the phone with a dumber then dumb look on his face but continues to say, "NOPE, NEVER!" Lmfao.. so I tell him don't worry just do it. Mind you he offers me no loaner, I have a 100k BMW, he says I won't have it more then 2 days but if so I promise to get you one, nope never happens and he has the car a week. Anyhow I have to call Geico and track down the old adjusters number, he's not there anymore, I track down his old supervisor who is by the grace of luck able to get me the receipt showing Eddie and Nick Alexander billing Geico for an ENTIRE COOLANT SYSTEM!!!!! so he's trying to bill me $2100 for this radiator that HE REPLACED and SWORE ME IN THE FACE HE DIDNT, up until I show up a week later to get my car with the Geico receipt!! oh so wait a minute Eddie you mean to tell me you searched your computer hardware, software, spamware, underware, called the body shop, racked your brain, mediated to god, and still came up short with the FACT you replaced THE ENTIRE COOLANT SYSTEM!! OMG!! No loaner, no apologies, no car wash, nada... just a dumber then dumb look. Hey NICK ALEXANDER can you HEAR ME NOW...!???