Dennis Humphrey

Review of Optimum RV

The salesperson was competent, but the finance man...

The salesperson was competent, but the finance manager was horrible. Young man comes to the desk wearing what looked like an old sock as a mask during the covid problem. We were both wearing masks so he knew we were concerned. He was rude to my wife, told her to calm down when she got upset because they would not tell us what the interest rate or terms would be until closing. Told us we had to do a 9 year loan on a $10000 used trailer. The 9 year made for a high interest rate. They said it didn't matter as we would make double payments to pay it off earlier. they acted like they were doing us a favor. I just got 10 letters in the mail from banks saying we were turned down by them. I have a 811 FICO score! If you buy from them, get your own financing before you purchase, otherwise it will be a nightmare. And don't expect service from them. They never return phone calls, and have never checked in with us since the purchase.