Rob Brown

Review of Sterling McCall Acura

UPDATE (16 Sep 2020): Buyer beware! Do not pay f...

UPDATE (16 Sep 2020): Buyer beware! Do not pay for the Customer Protection Package (a $995 value). This package was to include wheel locks, ceramic window tint, and nitrogen filled tires. Fortunately, I was able to negotiate this price down; however, none of the items were included on the vehicle when I drove it home. It wasn t until I went to Discount Tire to have a leak repaired that they told me that the tires didn t have nitrogen in them. Additionally, the person at Discount Tire wouldn t even do the work because, not only did the vehicle not have wheel locks, it didn t even have the correct OEM lug nuts for the Acura. Lastly, the ceramic window tint wasn t even done on the vehicle (I confirmed this when I went back to the dealership to have them put lug nuts and wheel locks on the vehicle). It s true that the dealership corrected all of the items I should have received from the beginning; however, they were willing to allow me drive the car home hoping I wouldn t notice the items I paid for weren t done. Btw, wheel locks cost about $40, nitrogen in the tires (with lifetime refills) costs about $40, and a quality ceramic window tint costs about $350, so all in that should cost about $430, not $995.

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I had a wonderful experience at Sterling McCall Acura when I purchased a previously owned 2017 Acura ILX. Darrell Babineaux was extremely helpful in virtually showing the vehicle via FaceTime and the price was right. I expressed to Darrell that I needed the closing process to be very efficient because I limited time to sign the papers. When I arrived at the dealership, the car was prepped, and Darrell flipped me the keys and told me to take it for a spin. Upon my return Mr. Patel in finance had all the documentation prepared and I was in and out of the dealership in record time. I couldn t be more pleased with my purchase, the manner in which I was treated and the general friendliness of the staff. There was a lot of sales activity going on, but I never felt neglected during the process.. I will definitively be returning to Sterling McCall when it comes time to trade my 2018 Accord Touring. Thanks to Sterling McCall Acura for an excellent experience.