A couple of days back when my wife was about to ta...

A couple of days back when my wife was about to take the kids to school she noticed a small crack at the bottom middle of the windshield of our Toyota Highlander that we had bought in 2012 from Toyota Sunnyvale. Today the crack had gotten bigger and had started to move from the bottom middle of the windshield straight up towards the roof.
We called our insurance company and the glass guy came to our door. After examining the windshield the gentleman informed us that there is no sign of rock hitting the windshield and is very likely it is a "Stress crack" and we should take it to the Toyota dealership as the car is still under warranty.
We got into the car and drove to the Toyota Sunnyvale. In our way I told my wife that may be we should trade-in the Highlander and get a Land cruiser for her and may be I should get a Tundra for my work.
When we arrived at the Toyota Sunnyvale I went to the service department and spoke to a lady name "Lisa". I explained to her our problem and she came out to see the car. She lift the windshield wiper and saw the crack starting from the bottom of the windshield right under the rubber of the glass and run straight up towards the roof of the car. She took a pen out and ran it through the crack and stopped at the bottom of the windshield and started twisting the pen and the proceeded to tell me with a very rude attitude that: "The wind shield is cracked because a stone has hit it and Toyota will NEVER cover it". However, when she put the wiper back down the area where she had forcefully twisted her pen happened to be exactly under the wiper. So I asked if she can explain to me how a rock can hit the windshield directly under the wiper? She promptly and again rudely said I must have been operating the wipers. I found this explanation unacceptable. I ask to speak to the manager. She went inside and came back with a guy named "Larry" and introduced him to me as her manager. However, as she was walking toward us she was acting very strange. She was looking at us and was holding her left hand in front of her mouth and whispering to "Larry". Looked a lot like she was trying to couch him as to what to do and what to say to us. Of course when Larry came he said exactly what she had told us without even trying to do the pen test. Then suddenly she gave Larry the pen and asks him to do the pen test. Larry was struggling to reach the crack but repeated what she said nonetheless.
What was an extremely unprofessional and disgusting behavior was when I tried to explain to her that it is almost impossible for the stone to hit the windshield right under the wiper even if the wiper was operational, she gave me a dirty look and walked away with out saying anything.
We got into our car and left the dealership. I and my wife were extremely upset with this experience, and I decided to call the General Manager a guy named "Mike". I left him two messages and we did not hear anything back from him.
My experience with Lisa was so bad and her conduct so unprofessional that I will never again buy a Toyota.
This dealership is very busy and likely is doing good business and that is the reason why they treat their customers like this. As small as my business is, I will take it somewhere else. So, Goodbye Toyota and Hello Ford.
Allen Tavakoli
My rating is -3 stars