Sherrie Thomas

Review of Dukes Waikiki

The food was really good and our waitress was nice...

The food was really good and our waitress was nice and very attractive BUT the bar staff harassed my husband because he was not aware of their one drink policy. Apparently there is some rule where you can't buy two drinks (2nd was for me) if only one person is standing at the bar. So he bought one, brought it to me and went back to order his and they denied him until he found me as proof that he had given me the drink, which was not exactly ideal in a hot, over crowded beach bar/restaurant. Even after my husband explained that he misunderstood the policy and apologized they continued to respond with nasty attitude and borderline combative behavior. Left there to put our names on the outdoor seating list that was taking forever so my husband went to check on our status and was told there were 4 names ahead of ours. We watched 5 people be seated before us!!! Went back and called them on it and saw they had placed two more people ahead of us. After we confronted them about it, after much himming and hawing they seated us immediately! We have frequented this place for years as a tradition, never have we been met with such HORRIBLE CUSTOMER SERVICE. Needless to say there CUSTOMER SERVICE has DEFINITELY DECLINED!!!