There are a lot of inefficiencies within the softw...

There are a lot of inefficiencies within the software and anytime you need them to try to change something to help make it more efficient for your company, they don't ever do it. Nor do they ever reach out when they get negative feedback to see how they can resolve an issue to make a long standing customer happy. Software is a lot of time and a lot of money to set up and we are currently looking to switch.