Deborah M

Review of Malmaison

From the perspective of my parents who are in thei...

From the perspective of my parents who are in their 70s and stayed in early June 2017: The building is charming but old and creaky, with unreliable hot water at peak times of usage. The lift is slow and old and the parents were caught in the closing doors a few times. It needs to be replaced. The layout of the bathroom is poor and does not enable you to get close enough to the mirrors to shave or apply make up. You also cannot control the temperature inside your room. No blackout curtains so that was a problem in June when the sun comes up at 4:00 am. The breakfast service is very slow and many order mixups. The breakfast service does not start until 8 am, so not useful for an early start and you must prepay for the week's breakfasts. The coffee is weak, which is truly a dealbreaker. The main restaurant is good but they tack on a 9% service charge. The location is wonderful but for the prices charged here, a little more attention to detail should definitely be in order. The parents were also taken aback by getting charged in full at the start of their stay, rather than at the end. They won't be back and that's a shame. This hotel is closest to my house and they would have been frequent customers if their experience had been better. A shame.