Steve Becker

Review of Jefferson Health Systems

First I want to say that I am immensely grateful t...

First I want to say that I am immensely grateful to Wills Eye for the emergency service on a Sunday. However, that is where my gratitude stops. If you want courteous, considerate or prompt treatment, do not go to Mid Atlantic RETINA. In my two follow up appointments, I was extremely disappointed that even though I had an appointment, I was made to wait 3 hours on the first visit and 4 hours on the second without the courtesy on an update to my status. When I thought they had forgotten about me and I finally approached someone, I was told I should expect a 3 to 4 hour wait. How unprofessional

Other observations during my visit were:
There was water but no cups at either station.
II was in a medical facility. If I wanted handsanitizer I had to go into someone s office or an exam room
When I got into the exam room, there was trash on the floor.
When I called with what I thought was a problem the doctor never retuned my call.
Finally, after my second visit I requested that information about my case be sent to my primary. When I went for a checkup, she was totally unaware having received nothing. I need to keep her current on my health issues.