Michel W

Review of Chapman Auto Plex Scottsdale

Easiest most straight forward car buying experienc...

Easiest most straight forward car buying experience ever! I first dealt with Frank at Chapman Jeep via email. Then discussed my needs and wants for a new Jeep via phone. Frank was very honest and friendly. He listened to my needs and concerns and genuinely took them to heart. Within a few hours he had put together an email with links to 3 vehicles that fit my list of requirements for what I was looking for. He gave me a hassle free out the door price, while breaking down the purchase amount, tax, title and license etc. Once I was happy with the price, numbers, and selected the vehicle I was interested in, I then went into the dealership. I was greeted by Richard (Frank had the day off). The paper work and details were prepared and ready when I arrived. We took the Jeep on a test drive and then finished the buying process. While I was finishing all the paperwork and payments with Nick (the finance manager), the Jeep was being detailed and prepped for delivery. They were very aware and respectful of my time and did everything in a very timely manner. Nick was fabulous as well. He too was very honest and straight forward. All the numbers I had be quoted were honored. There were no hidden charges or fees. Once the paper work was all signed and complete the Jeep was completed being detailed. The gas tank was filled up upon delivery. Richard then walked me through the entire vehicle, showing me where everything was located, what buttons were for what, as well as setting up my phone with the Connect system etc. He made sure that all my questions were answered. As if that wasn't enough, Richard and another employee drove my Jeep home for me (since I had a vehicle at the dealership). That was a nice surprise that I didn't have to return later that night or the next day with a ride in order to pick up my new car. Overall, everyone was amazing. Very friendly and honest and easy to work with. I really felt I was valued as a customer. I would recommend Chapman Dodge.. Jeep...(in Scottsdale) to anyone looking at purchasing a new vehicle. It truly was a painless, stress free experience. Who actually says they enjoy the hassle of buying a car?? Well, I can honestly say, there was no hassle. It was very enjoyable! Thank you again to Frank, Richard, Nick and the rest of the team at Chapman Jeep!!