I am in emergency room with my mother with a lot ...

I am in emergency room with my mother with a lot of pain in the hip they took their time to call her 3 hours and when we arrived at the supposed room smell very bad, when the nurse came and it had been almost two hours. This service is not useful, this is the second time we see it, but there will not be another. I fell really bad for my mother now if I want to post this they make to put a star this ridiculous plus they send my mother to the bathroom When we returned they given the room to another patient They force people to give them 1 star