Gina Singletary

Review of Avi Resort

Received a phone call from casino host inviting me...

Received a phone call from casino host inviting me to come to Avi for 2 free nights and free Travis Tritt concert tickets. I accepted the invitation and was looking forward to the getaway with a friend. We arrived about 3pm checked in and was told to go to VIP services to get concert tickets. VIP told me they didn't have tickets for me but would try to find someone that wasn't going to use theirs and give them to me. So my friend and I played in casino from 3-5:30, of which time we never saw a single beverage service person. We went to bar and bought our own cocktails. Finally I got a call that they found tickets for us. After concert we were able to get drink service, but I had to pay for mine because I wasn't drinking bar brand. This is only part of my experience but I won't go into all of them. Bottom line is...... They need to take classes from Harrahs on how to treat guest and provide better service.