Went to see "A Christmas Carol" this past weekend ...

Went to see "A Christmas Carol" this past weekend and my review does not reflect the play (if I could give it 5+++ stars I would! It was great and this is our second year watching it).
The theater is nice, small and clean and there really is no bad seat. We sat in row K and it was perfect! But the -1 star is for the staff at the bar/concession stand. We ordered 5 hot chocolates and since they just give you a cup I guess they can't really tell when it's low. Well they were out, no big deal we let one of the employees know and she said she would make more. That's when the lady at the register told her not to (i'm guessing because there were 10 min before the play started). Understandable no biggie, so she tells her to give us a refund or that we can get coffee. Well coffee is not for everyone, so we ask for 2 refunds and that's when she started ignoring us. Literally a couple feet away and she pretended she couldn't hear us. Then the cashier finally acknowledged us and says we have to get in the back of the line if we want a refund. What the hell! the play was about to begin and there were about 15 people in line. Worst service ever. Didn't want to make a big deal for $6-7 worth of drinks but they could have compensated us in another way such as offering a cookie or told us to go to the other bar.