Susan

Review of Broadway Paper

We ordered invitations from here are were very dis...

We ordered invitations from here are were very disappointed with some of the customer service practices. In the initial meeting and follow up meeting, Kate was super kind and helpful, answering any and all questions we had. However, once we placed the order and Broadway Paper got the down payment things changed...emails and phone calls were not answered/returned. It was so frustrating. There were lots of excuses as to why no one returned calls or answered emails. In the end, the invitations turned out pretty close to what we imagined but the stress it caused was not worth it and we would never order anything from this store again. Cute enough store to shop and carry but wouldn t recommend ordering any custom invitations.