Had ITIL 4 bridge training today, it was known in ...

Had ITIL 4 bridge training today, it was known in advance that there would be an exam at the end of the day. Due to confusion beforehand, I had already contacted by telephone once and it was confirmed that I would have an exam on location right after the training. The instructor also indicated throughout the day that there would be an exam. However, at 3:30 pm I suddenly said sorry here is a code you have to take the exam at home at a later date / time.
Hugely unprofessional and disappointed in the bad service that something is promised several times on something that apparently is not at all. Had this been properly reported at the start of the day, expectations would have been more in line and alternative options could have been explored.

Incidentally, the trainer was very good with his explanation of the material.