Christine Green

Review of Atami Steak & Sushi

These guys used to be so amazing over the past few...

These guys used to be so amazing over the past few years, but since January 2020, we have had mediocre, if not terrible, experiences each time we try to come to Atami. One time, back in February, we waited for our meal for almost an hour and then finally the server basically told us the order had been lost and was never been made, we left that time with no meal. Since that terrible long wait experience, we have had mediocre to-go orders over the last few months. My recent visit was the most disappointing. When I was picking up a to-go order, I asked the cashier to help me with a small surprise of a birthday dinner treat for my husband who was waiting in the car, I even offered to pay whatever I needed for this surprise desert. I had this idea because there were two huge groups having the hibachi experience that same evening and I was thinking how fun that would have been for us to have been able to dine in to the hibachi had we not been taking more precautions for our family during this time of COVID19. She was incredibly lost, had no idea how to think outside of the box and help me with a dessert option for a to-go order, and she refused to ask for help from her team or manager. I was severely disappointed in the lack of customer service, I actually left in tears because she was so unable to understand what this desert surprise was going to mean to my husband. I ask her, do you have ice cream or other dessert options and she continued to repeat that there were none to go , even though she also said oh, well yeah, we have ice cream! Maybe I m blowing this out of proportion, but I m very sure this was the final straw for our family and we will not be returning to this restaurant. I would advise that any other customers find a different Asian restaurant in the area, there are plenty of other great ones, Atami has gone too downhill.