Jakob B

Review of ATAG Nederland BV

From last July I have the ATAG fridge / freezer co...

From last July I have the ATAG fridge / freezer combination KS32178B (built-in). For several weeks now, the refrigerator has been making relatively loud popping, crackling noises when the refrigerator starts. The technician and customer service cannot solve the problem. According to customer service, this is because today's fridge / freezer combinations produce more injection noises because, according to current environmental legislation, more environmentally friendly coolant must be used. The resonance of these sounds can be aggravated by the situation in which the device is placed. Wall, surface or open kitchen (haha yes "coincidentally", but I have one) can contribute to this. The popping noises I hear are the expansion / contraction of the pipes. ATAG cannot do anything about this.

If I am not satisfied with the refrigerator, they refer me back to the kitchen supplier. Perhaps it can mean something.

So, due to current environmental legislation, ATAG apparently cannot produce a proper product and puts it on the market. Then shift the problem to a kitchen supplier because there is a chance that the refrigerator in my new-build home is installed under unfavorable conditions, which exacerbate the problem.
Well a pity, then go there for the possibilities. If necessary, a new one from Siemens or something.