I called Pop-a-lock to cut a key for my 2013 Ford ...

I called Pop-a-lock to cut a key for my 2013 Ford Escape. They said that it was no problem and they could come to my residence. The first time they came, they were out there for about 4 hours. They weren't able to cut the key but they gave me a fob to use in the meantime while they ordered a new key part. They came back again a few weeks later with the new key but were again unsuccessful in cutting the key that is part of the fob. They gave me a sliver of metal as a key and suggested that I 'keep it on me to use with a pair if pliers' if I was ever locked out while they still worked on making the key. After weeks of not hearing back, I called again. I told them that the sliver of metal did not work as a key and was unacceptable. They came over and still couldn't fix it, yet still offered no refund. The same service man promised to send the new key to me (assuming that he could cut it from yet another piece) that I could insert into my fob on my own. I told him I was moving to a new house and gave him my new address. He promised to follow up.

Meanwhile, I moved across the country and never received the key or a follow up call. A few weeks later, my car died and I was forced to call a locksmith to enter the car. It cost $75. Not even a week later, the brand new Fob that he made stopped working. I replaced the battery and it still would not work. I had to get the vehicle towed to Ford and paid $200 for another Fob.

To summarize: The original cost of this key was $475. The fob part lasted for about 3 months. I never had a functioning key part made. I then had to pay $75 for a lockout, and another $200 for a replacement Fob. When I called the Pittsburgh office, I was promised a call-back. I never received one. I am extremely disappointed by the service and products that I received from your company and feel very inclined to let you and the public know what a disservice I had received.