Lynn Smith

Review of BeneTrends, Inc.

This company used to do their job well but not so ...

This company used to do their job well but not so much any more. We have been with Benetrends for about 12 years now. At one time the company was much smaller and I believe owned by a different individual. Over the last 6 years or so they have made mistakes on my IRS forms which means I need to amend my income tax for several years, quit keeping my portal up to date with documents, not known how to do things that we are paying them for, took away items that we used to get with our annual fee without telling us and try to dodge questions that they used to would answer. I must say that my current contact for my plan really does try but through the years I have had some really bad contacts who messed my plan up and did not seem to know what he/she was doing. UPDATE 01/23/19 I WAS CONTACTED BY BENETRENDS ADDRESSING MY REVIEW AND I DO APPRECIATE THEIR EFFORTS AND CONCERNS. WE WILL CONTINUE TO DO BUSINESS WITH THEM.