amanda mei

Review of The Kuta Beach Heritage Hotel ...

Although the staff is nice, room

Although the staff is nice, room
Is quite spacious and comfy.
What I need to highlight is
1) the very basic services request ironing equipment, they said it is depends on the availability. I ve waited for 2 days.
2)And even more funny was, when I request for an extra key, it s out of stock. And need to wait for a day. Wow!
3)The way to the lobby smell weird, it s totally unpleasant smell.
4)And when I request for a laundry bag, I was given a used and broken laundry bag.
5) misses out to give us a very simple thing which is toothpaste and we have to buy it ourself. The staff finally remember to give us during the next day. What a silly mistake.
How could this happen when your rating for the hotel rating is 5stars?