Robert Rijnboutt

Review of Schipper Kozijnen bv

We bought a new door / window frame here.

We bought a new door / window frame here.

Sales and surveying went well. Perfect as agreed.

1 working day before delivery, I called as a customer about the delivery time and it turned out to be postponed by 2 weeks. I managed the installation myself, so this does not make you happy as a customer. After following this again myself, the order could be brought forward as a rush.

And upon delivery, the frame turns out to be incomplete. Now I can only mount a frame without glass, etc.

No communication from Schipper that a deadline will not be met. As a customer you have to deal with this. Apparently there is work enough to no longer have to think about customer contact.

Update August 14: We are now 9 months later when the battle to have the frame delivered. We are now struggling to get new hinges. The hinges on 2 frames are defective again. Every time we call, we have to wait a month for service and something turns out to be wrong.

This makes me desperate. As a customer I run into a wall of bureaucracy and every time I am sent into the reed with a lump. They are standard types of hinges that are provided for the entire neighborhood.