I have been treated very shabbily by the staff at ...

I have been treated very shabbily by the staff at Accellence Home Medical in Reno. Their staff is inefficient and rude. They contacted me about equipment I returned to Key Medical months ago. After I received the first phone message from them, I called back and was disconnected. My second and third messages were either lost or ignored. Then, I received a letter. By that time I was frustrated, but the staff person took it personally and hung up on me! I will never use this company again.