Mohamad Tofiq

Review of Hotel ME London (Sol Melia)

I arrived at the hotel on Saturday 5th September. ...

I arrived at the hotel on Saturday 5th September. Checked in went to my room however the surround sound speakers that connect to the TV and phone was not working. Now for some this may not be an issue however this is the reason I had booked this hotel over others as it has a very good sound system.
I understand these things sometimes happen however the way it was dealt with was not so good. The engineer came and tried his best, took roughly two hours trying to fix to no avail.
The manager said there were no other balcony rooms available and was offering a room upgrade for next time I stay which to me is no help. As I don't know if I would ever stay in the hotel again and did not help the current situation.
I eventually agreed with the manager on a discount on the room and a room upgrade and was told the manager would speak to me on my check out next day.
None of this happened the lady on the desk just checked me out and did not say a word. The hotel charged me full price for the room and didn't confirm with me anything on my check out.
I should have just left the room that day although I was willing to compromise with the hotel even though the speakers was the main reason I booked the hotel. Just upset that this was not handled well and I doubt I will ever stay in the hotel again. I find it dishonest and unjust to go back on your agreement with someone.
Came here for a relaxing stay with my friend to celebrate his birthday however it was ruined with poor handling of a bad situation. I truly feel upset that the hotel did not uphold to their part of the agreement.

(Nobody contacted me about my Feedback)