I'm trying to love Gerber's but I am struggling. ...

I'm trying to love Gerber's but I am struggling. The prices are high for fish, and I tell myself that's because they are better cared for than a retail place. As of yet unproven. I've had a few bad experiences, and some good. The staff wear shirts that say "Any fish you want." or something. I've attempted to order the same fish three times since 03/2014. I simply never receive a call. I've asked for other items to be ordered/quoted. Never receive a call back. When I call, they have no record of what was committed to me. On the other hand, one of the employees spent 30 minutes with me going over their saltwater fish, rock, etc, and was extremely helpful and wonderful.

Again, I'm giving them chances, because I really want to enjoy this place. But I am struggling.