T

Bad sales experience and finally got an out of tow...

Bad sales experience and finally got an out of town salesman for the tent sales event at south county mall to help me. I got mean mugged for using this sales person. And after the fact I needed warranty work done on my car. It was in the shop a total of 4 times in less than a year for the same thing. And every time it was supposedly fixed. And they also tried arguing with me telling me that I had to pay and that the part fixed wasn't under warranty. Slowest, rudest and all around worst car experience I have EVER had. Gave me the run around for a year and made it out to be my fault the entire time. On one occasion, I made an APPOINTMENT to have the above mentioned part worked on once again. I dropped it off at 8am and called at 1pm to check on it. Still 9 cars back!!! I almost lost my mind until they put me in the front of the line. What's the point of an appointment if you're just going to work on it on your own time. This place is a joke.

Edit: Yes you surely WERE part of a tent event at the south county mall. Again trying to make me out to be the idiot. And as far as replacing the starter, you only rebuilt it which didn't even fix the horrible grinding noise. My warranty I bought from you should have covered the particular engine noise but by the time you finally figured out what was going on with it, my warranty was up. I took my car in well before the warranty was up. And you most definitely wasted my time many times trying to figure out what was going on. Like I said, worst customer care I have ever been apart of. Maybe try fixing the issue for your customers instead of insulting them constantly.

Comments:

No comments