Mehrnaz Ebtedaei

Review of meyer appliance/kitchens by me...

I give this one star only for the very good agent ...

I give this one star only for the very good agent (Robert Peschilli) who helped us in a great deal to choose and purchase our appliances but unfortunately Rob left Meyer Appliances and our file was assigned to Margaret Donohue who can't care less for the customer! The difference came to us as day and night! Margaret is unresponsive and rude. Her customer care is below zero and I don't understand why she's still employed! The service was so bad that we had to escalate the issue to the store manager asking to take her off our case. The only thing that she needed to do for us (because Rob had already done everything) is to coordinate the installation. We had to call Miele ourselves and the store manager finally took care of the rest of the appliance installation coordination. I think it was just our bad luck to end up with Margaret and don't want her bad attitude and incompetencies being generalized to other hard working agents at Meyer Appliances who take care of their clients. Just remember, if you purchase your appliances, stay away from "Margaret Donahue".