The location was amazing but the service wasn't so...

The location was amazing but the service wasn't so great. I don't know if it was an off night for them, but when we got there, the room we had paid for and reserved was given to someone else. After a 10 minute wait the only options were to rooms with smaller beds, essentially downgrading us. Normally this wouldn't be a big deal, but I still payed for the previous room no discounts or upgrades were offered. I would still book here because of location though, but definitely check out other options near there if cheaper.