Anita Bedasee

Review of Websource

Irresponsible with receiving and logging packages

My items were delivered to the Miami office on 5th April. 5 items in one box. Another item was delivered on the 6th. The item delivered on the 6th was updated on the system. The items on the 5th nothing. On 8th I sent an email with the tracking number asking for confirmation that items were indeed received.
I received this response "Thank you for contacting us. Please be advised that packages that are received at our Miami facility are processed within 72 business hours of being received, so we're still within that expected lead time. Once processed, an email will then be generated to you."
72 hrs from the 5th is what date?
On the 11th I received the following email:
"We received a package with the tracking number --------- at our Miami warehouse.
A picture is attached showing the item received. Kindly confirm if that is these are the only items which was supposed to be received in this package as it seems items are missing.
If items are missing, you can contact your supplier and advise us on how to proceed."
I have been trying to get a response from them since Amazon said the items were delivered on the 5th and they cannot do anything for me, Websource is responsible. To date, 12th April at 530pm no response from websource. Epic fail.