David Chelakis

Review of Florence

The parcel locks mechanisms are junk and came not...

The parcel locks mechanisms are junk and came not working out of box. Mailman will not use them as he has to jiggle all 3 of them to work. So much for factory quality control. Tried repeatedly to contact Florence, but they use 3rd party for customer service and you cannot directly contact Florence. Try to go to their website for any link to customer support (none). Only sales. Been six months since installed and still no warranty support. I can assume they will not pay for any labor to repair their defective mailboxes. They said they will send me new mechanisms but no parts ever arrived. I would still have pay for my locksmith to install them. I will NEVER NEVER buy Florence mailboxes again. I bought them from Budget Mailboxes online and they wash their hands once sale was done and pointed to Florence to honor their product. Still waiting!