Robert Baldock

Review of Shepway District Council

Although the staff are very polite and friendly, i...

Although the staff are very polite and friendly, it takes an age to get them to act on any problems. That is if you haven't died waiting for the phone to be answered. And when you go through the options (press 1, press 2 and so on) you often end up back where you started from.
They seem to run a postcode lottery as to how long it takes to get any action from them but it you owe them any money, you get a letter threatening court action the next day.
On the plus side when you go their and see them face to face the staff do try to fix the issues you have quickly and professionally.