Re Views Review of Oakland Marriott City Center, ...
This is your typical large Marriott location - cle...
This is your typical large Marriott location - clean, comfortable and newly styled. The front desk staff was phenomenal - Julia, Sandy, and Santi were all a pleasure to work with. Only downside of this location was the valet service, however Julia was extremely transparent with us, identifying the problem rooted in their transition between valet services. We waited over an hour for our vehicle to pull up, but at least they didn't misplace ours like they did the fellow before us! We brought the long delay up to Julia at the front desk and she immediately emailed her manager to note that we should be credited for the parking fee for that day. Santi provided us water throughout the trip upon request, she even juggled our request while assisting another couple awesome customer service skills! And upon checkout Sandy managed the credits back to our account, stepped out from behind the counter, and walked us through our receipt line item by line item again fantastic customer service!
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