Jessica Mora

Review of Mexican Consulate at El Paso, ...

The guard was very kind to us. Actually it all sta...

The guard was very kind to us. Actually it all started with the old lady reviewing the documents on the desk on the right. She was grumpy, inaccessible and did not listen to explanations. It was very rough talking all the time. The procedure was for a voter registration card and it was not accepting a valid identification issued by the United States because it was not current Mexican. He wanted to be provided with another identification, when he was looking to process it. In the end he made an unnecessary comment and out of place, does not know how to be quiet. In addition, they do not report on the website, or when scheduling appointments over the phone, that the birth certificates cease to be valid for official matters after 10 years. We bought a birth certificate and even then the credential could not be processed. The consul was very rude and arrogant, to the extent of telling us that then 'we did not care' for not having processed it before. He questioned everything and did not let us talk to explain the identification. In the end he did not provide us with a really valid argument about why he did not accept the official and current identification issued by the US government and that, incidentally, when the appointment is scheduled by telephone, that document is mentioned as valid.
They never answer by phone, always send a mailbox. In an emergency, you really do not count on them.
There is no option for complaints and suggestions on the website.
It seems that they forget that they are public servants and are at the service of the Mexican community abroad. There are polite ways to talk to others. They should not behave like that, nor have that attitude of litigation with the public. They are not paid, nor are they held in that position to be rude, treating their compatriots as enemies. They do not have to get even with one. It was for them to be happy to represent our beautiful Mexico in the US, having the best attitude to guide, help and protect the Mexican abroad. It seems that the opposite is true, they are bad-tempered and rough, as if it bothered them that one was. What example are you giving?
Actually, I expected a more dignified treatment, but honestly it was a very unpleasant experience.