Purchased tickets and ended up having to immediate...

Purchased tickets and ended up having to immediately sell them because I no longer needed them. Theres no cancellation available and I thought It would be easy to just divert my tickets to my seller- which is not possible unless you actually contact them and an agent has to do it manually. This is now my 4th attempt at getting them to route the tickets I purchased to their new buyer and Ive been on hold for what feels like an eternity. I will probably never use this service again.

Customer service (when I can get through) has been fantastic however, their agents are more than willing to help.

Also their IVR is totally ass backwards. I was given an option to schedule a callback in in the next 10ish minutes and instead their IVR immediately called me back and I ended up having to wait in the queue again.

TL;DR
Customer service was friendly but the systems they use suck as do their policies.