While the room was clean and comfy, the stay as a ...

While the room was clean and comfy, the stay as a whole was less than comfortable. From trying to air my complaints at checkout and being completely blown off about them to waiting nearly an hour to get our cars out of valet, what else could ve gone wrong? Gee, let s see, lugging all of our belongings down ELEVEN flights of stair because the elevators weren t working? Check. Waiting over 40 minutes to check in and being late to our event? Check. Not to mention nobody bothers to tell you about the $45 valet parking that you HAVE to use to park at the hotel which took our $140 room to over $275. I understand renovations but this was NOT a 4-star hotel stay and will probably go down as my worst hotel experience ever. Btw: if you book through Priceline, when you complain to them about your issues, they can t compensate for your misery either. Customer service isn t important anywhere anymore, apparently. 10/10 DO NOT RECOMMEND. Not the magnificent Omni I remembered from my childhood anymore.