The location was nice but the attitude of employee...

The location was nice but the attitude of employee was terrible. I found many small pieces of glass in the bed and on th floor when I was back to the hotel in the evening, so I went to the reception to ask to clean the room showing the pictures since it was so dangerous for my children. But reception guy didn't even check my pictures and said that he was quite sure nothing happened during cleaning the room and never said sorry. Although an employee cleaned the room again but the guy's attitude already ruined my family's valuable trip and good memory of Firenze. If I come to Firenze again I will never never stay at this hotel!!